What are the differences between the "classic" and "conversational" experiences?

This is the most complete experience, allowing full control over survey configuration.

🧭 Survey creation steps

1. Define

2. Build

3. Translate

4. Configure

5. Summary

🔹 Define

• Survey title

• Survey logo

• Description (max. 512 characters, no formatting)

• Languages

• Add contributors

• Select recipients

You can assign roles:

🛑 Editors and translators can only access draft mode

📩 Contributors receive a notification + email

🧱 Build

• Add editors to co-create

• Create questions or use the question library

• Customize each question:
  • Edit

  • Add instructions

  • Add comment field

  • Make optional

  • Save to library

  • Duplicate / Delete / Move

📝 Question types

• Single choice

• Multiple choice

• Scored scale (predefined or custom)

• Free text

• Mood / Weather

• Slider

• Rating

• NPS

• Matrix ⚠️ (classic only)

💫 Advanced features

• Conditional questions (based on answers or populations)

• Star questions (up to 3 for priority tracking)

A more fluid, chat-like interface between the user and the survey.

✅ Key differences

• Title & description are not displayed

• Ability to add a custom welcome message

• Same question types as classic

  ❌ except matrix

🖼️ Rich content

You can add conversational elements:

• 📝 Text

• 🖼️ Images

• 🎞️ GIFs

🧑‍🎨 Customization

• Add a custom logo (visible in email + survey interface)

• Useful for multi-entity organizations

• Add comment fields

• Add “Not applicable” option

• Add instructions

• Make questions optional

• Save to library

• Duplicate / delete questions