At present, all scales are converted to a /10 scale to allow score display in the Heatmap (and therefore compare like with like).
However, this specific behavior has been the subject of an improvement request that has been validated by our Product teams: the ability to configure score display either using the original scale (e.g., out of 5) or the equivalent out of 10 (as currently applied by default).
👉🏼 In the meantime, to help you understand the obtained scores, here is the feedback from our teams regarding product behavior: the score is converted into a ratio out of 1 when recorded = (score − scale min) / (scale max − scale min)
- A score of 4 on a scale from 1 to 7: (4 − 1) / (7 − 1) = 0.5 → 5/10
- A score of 4 on a scale from 0 to 5: (4 − 0) / (5 − 0) = 0.8 → 8/10