🔐 Reset your password on Zest

There are two ways to reset your password, depending on whether the Employee has an email address associated with their Zest account.

✅ 1. The Employee has an email address

When the Employee has an email address, they can reset their password independently, directly from the Zest login page.

🔐 Reset procedure

1. Go to the Zest login page.

2. Enter your professional email address (or personal email if this is configured as your Zest login by your company).

3. Click “Forgot password”.

4. Confirm the entered email address, then click “Reset my password”.

5. An automatic email is sent containing a secure link allowing you to create a new personalized password.

⚠️ Important point – SSO login enabled

If SSO login (Single Sign-On via a company application) is enabled for your organization:

• ❌ No reset email will be sent by Zest.

• 🔐 Authentication is then entirely managed by your identity provider (Microsoft, Google, etc.).

• 👉 The Employee must follow the reset procedure specific to your SSO (company account password).

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⚠️ 2. The Employee does not have an email address

🔐 Password reset process (without email)

When an Employee does not have an email address, the password reset is carried out through a secure process, based on security questions and requiring the intervention of a Zest Administrator.

🅐 Step A — Employee actions

1. The Employee enters their employee ID on the login screen.

2. They click Validate, then Forgot password.

3. A first security question is asked:
   • ✅ Correct answer → the Employee can define a new password.

   • ❌ Incorrect answer → a second security question is asked.

4. In case of a double failure on the security questions:
   • A reset request is automatically sent to a Zest Administrator (according to configured permissions).

   • A message informs the Employee that their request has been successfully submitted.

👉 At this stage, the Employee can no longer act alone and must wait for the Administrator’s validation.

🅑 Step B — Administrator actions

1. The relevant Administrator (Super Admin, Admin, or Manager depending on the permissions defined in the Back Office) receives a validation email.

2. They click on the link contained in the email.

3. A Zest page opens in their browser:
   • They must be logged in (or log in) to their Administrator account.

4. Once the request is validated:
   • The Administrator provides the Employee with the workspace generic password (provided during onboarding).

   • The Employee can then log back in to Zest and define a new personal password.

🅒 Step C — Special case: lost generic password

If the workspace generic password is lost:

• The CSM or Zest support can define a new one, upon request.

• For security reasons:
  • No password is accessible or recoverable from the database.

  • Zest does not keep any visibility over passwords.

🔁 In this case, the process must restart from Step A:

1. The Employee must again:
   • enter their employee ID,

   • click Forgot password,

   • answer the security questions incorrectly twice.

2. A new reset request is then sent.

3. The Administrator will need to revalidate the request, so that the reset applies with the new generic password.

📌 Important points to remember

• Each reset request is processed individually.

• It is not possible to reuse a temporary password that has already been used.

• Administrator intervention is mandatory in case of double failure on the security questions.

• This process guarantees a high level of security, even without an email address.