💬 Start and Manage a Conversation in Zest

💬 Why Use the Conversations Feature?

The Conversations feature allows managers and HR to communicate directly with an employee following a comment left in a Survey or an Engagement Survey, whether the response was Public or Anonymous (if enabled in the Back Office).

It is a key tool to clarify a point, respond quickly to feedback, or explore a sensitive topic in more depth.

🚀 Start a Conversation from a Comment

1. Access the results of a survey or an engagement survey.

2. Locate the comment you want to respond to.

3. Click the 💬 message bubble icon.

1. A conversation pop-up opens with:

• The campaign information (title, session, tool type).

• The employee’s response and comment (and their name if they answered publicly).

• Guidelines and recommendations to preserve anonymity.
  

1. Write and send** your message.
   • You always communicate using your identity (name + avatar), never anonymously.

2. Close the pop-up using the ❌ to return to the comments.

3. The 💬 button is replaced by a “My conversation” link for quick access to the exchange.

📩 Employee Side: Responding to a Conversation

• The employee receives an email notification with a “View message” button.

• By clicking it, they are taken directly to the conversation in Zest.

• They can see:
  • The campaign information.

  • Their response and comment.

  • Your messages.

  • The confidentiality rules.

• There is no obligation to respond.

• The display mode (Public or Anonymous) remains the same as the one chosen in the survey.

📂 Manage Your Conversations

📌 Quick Access

• A new 💬 icon appears in the Zest header (next to the 🔔 bell).

• A red badge indicates new messages.

Roles and Tabs

• Regular employee: “Received” tab only.

• Manager / Super Admin: “Sent” and “Received” tabs.

Conversation View

In the left column:

• Tabs and search bar.

• List of conversations with preview and date.

• Closed section (if at least one conversation).

• “...” menu to Close a conversation.

🚨 Detection of Sensitive Comments

Objective

• Quickly identify feedback that requires immediate action.

• Instantly alert managers/HR.

• Initiate a conversation to better understand the situation.

How does it work?

• Automatic detection system based on a multilingual library of sensitive keywords.

• 3 sensitivity levels: moderate, high, very high.

• Real-time alert email sent for the very high level.

💡 Examples of detected words:

harassment, stress, humiliation, suicide, exhausted, toxic…